Desde la aparición de la tecnología de voz en 2011, esta se ha multiplicado e incorporado gradualmente a todos los sectores. El futuro de la tecnología de voz y las oportunidades que ofrece son cada vez más populares y avanzadas. La tecnología de voz se ha convertido en uno de los principales motores de la innovación en nuevas tecnologías y está llamada a tomar la delantera en los próximos años.

Los usuarios de la tecnología de voz aumentan por momentos, y al menos uno de cada seis estadounidenses posee un altavoz inteligente ? Amazon Echo, Google Home, etc. Ha mejorado las conexiones humanas y simplificado el uso de la tecnología y los servicios en línea.

Con marcas populares de la competencia como Amazon y Google impulsando continuamente el avance de la tecnología de voz, la demanda de los consumidores sigue creciendo. Por esta razón, casi todas las industrias se han adaptado y siguen adaptándose a la tecnología de voz para satisfacer las necesidades y demandas de los clientes.

Los consumidores millennials buscan siempre mayor comodidad, conveniencia y eficiencia, y la tecnología de voz, en continua evolución, se las ofrece. La tecnología de interfaz de voz y los asistentes de voz se han integrado en dispositivos IoT como electrodomésticos inteligentes, altavoces, termostatos, etc., lo que mejora la conexión y el uso entre servicios públicos y usuarios.

Teniendo en cuenta la creciente aplicación de esta tecnología en todos los sectores, es de esperar que se creen más oportunidades para estos sectores, los inversores y los consumidores en general. Este artículo explora algunas de las oportunidades que la tecnología de la voz ha proporcionado y probablemente proporcione en los próximos años.

• Servicios bancarios y de pago

El sector bancario y financiero tiene mucho que ganar con la tecnología de voz y de interfaz de voz. Puede tener un impacto positivo en bancos, instituciones financieras y FinTech si se aplica y utiliza correctamente. A través de la tecnología de voz, los bancos y otras instituciones financieras pueden ofrecer servicios eficientes, fiables y rápidos a sus clientes. Estas instituciones pueden maximizar el uso de los recursos humanos y la inteligencia artificial para ofrecer a los clientes una experiencia mejor y más personalizada.

Con el reconocimiento de voz basado en IA, se puede identificar fácilmente a los clientes, acceder a sus reclamaciones anteriores y actuales, y encontrar soluciones inmediatas en función de sus necesidades particulares. De este modo, se conseguiría retener a los clientes y aumentar su satisfacción.

Además, estas entidades pueden integrar funciones activadas por voz en sus servicios para simplificar el uso y mejorar la comodidad. Estas funciones avanzadas pueden permitir a los clientes acceder a los detalles de sus cuentas, facilitar y agilizar los procesos de pago e incluso permitir el cambio de divisas y otros servicios financieros importantes. Aunque unos pocos bancos han aprovechado esta innovación, la mayoría de los bancos e instituciones financieras todavía no lo han hecho.

Los pagos por voz y otras funciones activadas por voz no sólo son ventajosos para los clientes, los bancos, las entidades financieras y otros sectores empresariales. Con esta innovación, otros sectores empresariales tienen la oportunidad de atender mejor a sus clientes, mejorar sus servicios e impulsar el crecimiento general.

• Electrodomésticos activados por voz

La innovación, los electrodomésticos activados por voz, constituye una de las partes esenciales de la Internet de las Cosas (IoT). Based on a research conducted recently, it has been predicted that the number of smart homes in 2023 would surpass 300 million. Using this study, we can expect that voice technology would be the basis of function for most home appliances in a few years to come.

Regardless of age or physical abilities and health, more individuals find the Internet of Things to be more appealing because of its ease of use and convenience. However, this is even more appealing to older and physically challenged or disabled persons.

In most smart houses and upcoming ones, it has been found that the kitchen is one of the most popular and first rooms or locations where smart speakers are integrated. Given this, manufacturers of home appliances and kitchen appliances particularly can take advantage of this opportunity. A few companies, such as the Whirlpool Corporation, have leveraged this by integrating the Google Assistant and Alexa into their smart appliances (voice-activated appliances).

This doesn’t benefit customers alone but also gives these manufacturers an opportunity to key into the market trends, drive sales, retain and satisfy customers, and improve overall business or company growth.

• Improved Commuting and Journey Planning

The use of voice integrated in-car systems and journey planners is on the rise, and its increasing popularity is no surprise. Drivers and car owners are taking an interest in the in-car voice interface technology. This has made every other performance, such as activating navigation and playing music, a lot easier for drivers and car owners.

As a result of its increasing popularity and use, several automotive brands have integrated popular voice assistants such as Google Assistant, Alexa, and Siri into their car products to facilitate use. This in-car voice recognition has made multi-tasking while driving easier, provided brand-specific solutions, and improved life generally. A study carried out by Navigant revealed that by 2028, almost ninety percent of new cars and vehicles sold are expected to be voice integrated. This shows that the voice integrated car market trend would only continue to grow and remain so for a long while.

Public transport services are only expected to get better using an AI-powered voice interface for journey planning. This provides navigation to commuters as well as information concerning public transport services. Voice assistants can speedily give the users previously-stored transport information on the cloud to make commuting easier.

Also, transportation companies can get an opportunity to serve customers better and boost business growth. By integrating the voice-activated payment feature, customers can have hassle-free trips and a better customer experience. This is a massive innovation for transportation companies and is bound to become a norm in the market in a few years. However, companies and investors who can take advantage of this opportunity will experience high financial returns on investments and improved company or business growth.

• Voice Assisted Shopping

The integration of voice-activated payment features by banks, financial institutions, and other industries automatically gives rise to voice e-commerce. The OC&C Strategy Consultants, based on a study, produced a report which predicts the exponential surge in voice shopping spending from $2 billion presently to about $40 billion in 2022.

Online businesses and e-commerce stores can integrate an AI-Voice interface to allow customers to place, track, and cancel voice orders. Doing this will provide customers an unbeaten hassle-free shopping experience. These voice assistants simplify the shopping process and personalize each customer’s shopping experience.

Popular E-commerce stores such as Walmart and Amazon have integrated the smart assistants ? Google Assistant and Echo to facilitate voice shopping and improve customer experience.

• Hand-free Healthcare Services

Voice technology presents several opportunities for the healthcare industry, and these opportunities are yet to be explored. Due to the pandemic, the need for a hands-free healthcare system has become highly essential, and voice technology has solved this problem.

The voice technology has and can provide solutions that will improve the doctor-patient experience online and physically too. By using voice assistants or voice-assisted devices, doctors can give the patients sterile procedures in ample time without compromising their safety.

Also, voice assistants come in handy for patients. They can be used to communicate with doctors virtually for disease diagnosis, management, and treatment. These patients can also order drugs based on prescriptions and have them delivered. Also, voice assistants can assist patients in contacting their doctors or nurses in hospitals regardless of which.

Patients with visual impairment, limited mobility, or any other health challenges can benefit the most from voice interface technology. Their lives can be made a lot easier, allowing them to conquer their disabilities while also having immediate access to their doctors or loved ones during a crisis or health complication.

Amazon has taken advantage of this opportunity to create and launch the “Health & Wellness division.” This was specifically designed to meet the needs and provide solutions to people’s challenges with diabetes faced by new mothers and their babies.

Voice technology has given the healthcare sector a new and better way to operate, providing quality healthcare services to patients even from their homes’ comfort. The healthcare sector has started incorporating this into the system. Although this is still gradual, it is expected to take a massive leap in the future to provide patients with longer and better life expectations.

• Digital Travel Assistant

Another notable innovation of voice technology is in the area of digital travel assistant. With voice technology, you do not have to spend your precious time and worry about hotel reservations. Although technologically it is no easy to build an alternative to a human-like bot the good side to this is that a local start-up is creating a digital travel assistant known as Suziebot. This voice technology app is a hotel booking and networking application that is accessible by anyone. At the very moment of this article, Suziebot is in its alpha test mode and can’t disclose lots of details for the public it seems that some serious tech is about to be created.

This app helps to provide travelers with the best hotel prices they can get in their desired city. It also helps to connect travelers with themselves for better interaction and exploration. It is available on the web as well, for a better user experience it is best to make use of the app.

Conclusión 

There are several opportunities that voice technology provides, and it cuts across every industry and sphere of life. The options we have listed above are only a mere shadow of voice technology’s true potentials. The ever-advancing voice technology is bound to cause our lives and every business industry to take new turns in a few years.

Based on the increasing popularity and demand, companies that can adapt and integrate the voice interface technology into their products and services are bound to top the market trend and stay ahead of their competitors. This technology can help businesses improve customer experience, increase productivity, drive sales, and generally boost business or company growth.

Rapidly advancing companies are quickly adopting the voice service strategy to improve how they work. The voice interface technology isn’t just an opportunity for business industries, but also for customers and investors to put their money into something more productive. Voice technology has shown a few of its potentials in 2020 and is bound to show a lot more in the coming years.